Cancellation Policy

Providing you give us more than seven days (includes weekends and bank holidays) notice you will receive a full refund as a Credit Note, less a Cancellation Fee of 20%  of the cost of the event OR loss of deposit (whichever is lower) with a minimum of £3. (except where stated otherwise in the Newsletter event description). Credit Notes are valid for 12 months and only redeemable against events.

Ticketed events

Note: Theatre, Concerts, etc.

These are non-refundable unless we can resell your place, as tickets will have already been purchased.

Overnight Events and events costing over £100

Note: This excludes overseas trips which have a separate Holiday Cancellation Policy.

Providing you give us more than twenty eight days (includes weekends and bank holidays) notice you will receive a full refund as a Credit Note, less a Cancellation Fee of 20%  of the cost of the event OR loss of deposit (whichever is lower). (except where stated otherwise in the Newsletter event description). Credit Notes are valid for 12 months and only redeemable against events.

Holidays and Overseas trips

Note: More than three overnights or outside UK.

Cancellation is as per the Tour Operators Terms and Conditions as supplied with Holiday Information Packs. Cancellation must be in writing. A back up phone call is recommended. You should assume you are still booked until you have written confirmation of your cancellation.

General

Where cancellation is received within the cancellation period prior to an event, you will lose all monies paid (and also be liable for any balance) unless we can replace you. If you simply do not turn up for an event without contacting us you will automatically forfeit any monies paid, and will be liable for any balance.

Should Spice Cancel an event.....

Should Spice cancel any event you will be refunded directly back by the payment method used.   Our policy is that wherever possible we will always issue a refund.

Note: not ticketed.

Providing you give us more than five full working days notice you will receive a full refund less a £3 Cancellation Fee (except where stated otherwise in the Newsletter event description). Working days are counted as Monday to Friday, excluding public holidays, so this usually means one week’s notice.

Ticketed events

Note: Theatre, concerts, etc.

Sorry, these are non-refundable unless we can resell your place, as tickets have already been purchased.

Overnight events and events costing over £100

Note: This excludes overseas trips.

Providing you give us more than twenty full working days (Monday to Friday) notice you will receive a full refund less a Cancellation Fee of £15. (except where stated otherwise in the Newsletter event description).

Holidays and overseas trips

Note: more than three overnights or outside UK.

Cancellation is as per the Terms and Conditions as supplied with Holiday Information Packs. Cancellation should be in writing.

Where cancellation is received within the cancellation period prior to an event, you will lose all monies paid (and also be liable for any balance) unless we can replace you. If you simply do not turn up for an event without contacting us you will automatically forfeit any monies paid, and will be liable for any balance.

Should Spice cancel any event you will be sent a full refund by credit note. Amounts over £50 are generally by cheque or refund back to your card. Credit notes can be returned to the Spice office at any time for either a refund or in payment for an event. Credit notes cannot be used for Spice UK national events or with other Spice groups.  Our policy is that wherever possible we will always issue a refund.